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Delivery & Returns

Delivery FAQs


How long will it take to dispatch my order?
Please allow 3-5 working days business days for dispatch. If you need an item urgently, Salons Direct offer next day delivery if ordered by 4pm.

Do you deliver internationally?


Do you have other stockists that can deliver internationally?
Yes! Salons Direct offer international delivery. We also have a Willow stockist in New Zealand.


How much does delivery cost?
UK mainland delivery costs £5 for DPD tracked delivery and for the Republic of Ireland delivery costs £8.


Do you charge VAT?
UK orders will be subject to VAT at checkout. International deliveries, including Republic of Ireland, will be subject to 0% VAT at checkout and you will be charged local rates by customs in your area. 


Can I return an unwanted item?
Due to hygiene reasons, none of our items are returnable. All items are thoroughly checked before dispatch to ensure they are in good condition. 

However, if an item is faulty it will be assessed by our team and resolved. We always like to ensure our customers are happy and receiving the best possible service.