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Delivery & Returns

Delivery FAQs


How much is delivery?:
£5 is the standard DPD delivery charge to most parts of mainland UK. For delivery to Northern Ireland or Republic of Ireland, please order from


How long will it take to dispatch my order?
Please allow 3-5 working days for dispatch of UK orders. If you need an item urgently, we have stockists that offer a fast delivery service: Chris & Sons, Salons Direct and Ellisons all offer next day mainland UK delivery. International orders will take longer, depending on your location, please allow extra time.


My item is out of stock, do you have other stockists?
Yes! Willow is also available at:
Chris & Sons
Salons Direct


Do you deliver internationally?
As a result of the EU-UK Trade and Cooperation agreement and the uncertainty around increased tariffs on products exported from the UK to the EU it is with regret that we are temporarily suspending deliveries to EU. We are not able to offer international shipping to other countries at present due to unpredictable and unreliable delivery charges, we hope to be able to resume international shipping as conditions improve.


Northern Ireland delivery
Due to increasing prices, delivery to Northern Ireland was due to increase to £12 per parcel. To provide better value, we have established a dedicated website for Ireland and Northern Ireland:


Delivery to Republic of Ireland
Ireland customers will be able to order customs free at:


How much does delivery cost?
UK mainland delivery costs £5 for DPD tracked delivery and International delivery will be based on the size of your order and fees will be displayed at checkout.


Do you charge VAT?
UK orders will be subject to VAT at checkout. International deliveries will be subject to 0% VAT at checkout and you will be charged local rates by customs in your area. 


Returns Policy
We have a 14-day return policy for online sales, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unwrapped or unused and in its original packaging. You’ll also need to send your order number.

To start a return, you must contact us at to request a return.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 days have passed since we’ve approved your return, we will not be able to process your return.

Unfortunately, we cannot accept returns on gift cards.